Flaviopédia Português
Brazil without Queues

Digital State: every service in the palm of your hand

a single door, without leaving home

Proposes digitizing every federal service that can be digitized, no longer asking for documents the State already has, and creating a single digital identity integrated with Gov.br.

In the program: [p. 24, 25] · Translated by Flaviopédia from the official Portuguese text; the Portuguese quote is authoritative. Read the original in Portuguese

What the program says

Today, Brazilians have to guess which agency can solve their problem and then prove to that agency what another agency already knows. It is the citizen doing the integration work that the State should have done. [p. 24]

We will digitize 100% of the Federal Government’s public services that can be digitized, under the principle of digital by design, and eliminate the requirement to resubmit documents the State already holds. If the government already has the information, it will not ask for it again. The single digital identity, with authentication integrated with Gov.br (the federal digital-services portal), will allow automated assistants to put together each citizen’s service path, including by voice command, which makes life easier for those who are older or less familiar with technology. Instead of the citizen looking for the service, the service starts finding the citizen. We will ensure that these services are simple, intuitive and accessible to any citizen. Brazil has become one of the world’s leading references in digital government, thanks to the work of the Bolsonaro government. We will deepen this leadership and make it reach every Brazilian, wherever they live, until no public service requires leaving home or missing a day of work. [p. 25]

In plain language

  • The text states that today citizens have to find out which agency solves their problem and prove to it what another agency already knows.
  • The program proposes digitizing 100% of federal public services that can be digitized, under the principle it calls digital by design.
  • It provides for ending the requirement to resubmit documents the government already holds.
  • A single digital identity, with authentication integrated with Gov.br, would allow automated assistants to put together each citizen’s service path, including by voice command.
  • The text commits to simple, intuitive and accessible services and states that the goal is for no public service to require leaving home or missing a day of work.

What is not in the program

  • It gives no timeline for digitizing the services.
  • It does not define which services are considered capable of being digitized.
  • It does not state which agencies would carry out the digitization or who would develop the automated assistants.
  • It does not mention data-protection rules for the use, across agencies, of the information the State already holds.
  • It gives no cost or funding source.